Customer appeared shy and depressed but not sullen or impolite. Customer was moving to Portland that day, that hour. Customer’s folks lived out in Bethesda. Customer asked had he been to the ‘the meeting’? (No, no one had been to ‘the meeting’.) Customer played trick on attendant: replacing straws with the mere wrappers of straws in the straw holder. Customer made simple sketch of attendant: he looked like a Simpsons character in profile with a mustache and knit watch cap. Customer enjoyed working in the high intensity environment of the ER. Customer ordered bagel with lox with chips and a medium coffee (local journalist). Customer ordered medium iced coffee for himself and small icecream for his grandson. Customer about to begin his first ever soccer season. Customers were Terri and a friend.

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