Will say this about the phenomenon I know as “customer coincidence” — that it’s not just that you happen to think of a customer you haven’t seen in a while and then see that person the next day– it’s that you think of that person and think, now why did I just think of that person, and then see them the next day. This time it was with customer R—– (adjunct professor.)

Management has observed that people buy bagels here but coffee from the national chain across the street, asks why they prefer their coffee. “Drip or espresso?” says attendant. She doesn’t know. She has tried their coffee and finds it too strong and thinks that strong coffee appeals to younger people and thinks that’s it. Stronger and national brand.

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