Power in customer’s building had gone out. Customer said he had been aware of that fact when he’d called the cab company only what he didn’t figure on was that the elevators wouldn’t be working. Now he had to walk seven flights down – and it was a good thing, at his age, it was not seven flights up…. Yes, he did manage to get to the cab in time, because it is a rule with the company that they have to wait ten minutes for a client to appear before they can leave.

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