Low point: making a dumb joke and having it be received as such — like, wow, that was dumb. A joke that really didn’t come off. Low point: customer criticizing another place for what, with more complete information, she might well have considered a failing of this place. Medium point: customer delighting in the copy of Robert Burton from the back. Medium point: customer made curious about a topic I’d brought up and asking for clarification. (“What was that word you used again?” Irredentist.)

What was a common word attendant frequently found himself misspelling? Achieve. Though the attendant and the customer agreed that “i before e” was a good rule, attendant claimed you would wonder if that ‘h’ in achieve really counted.

So curious the biblical passages and phrases that will resonate with customers — “a still small voice,” was important to the customer. From 1 Kings 19: “11 And he said, Go forth, and stand upon the mount before the Lord. And, behold, the Lord passed by, and a great and strong wind rent the mountains, and brake in pieces the rocks before the Lord; but the Lord was not in the wind: and after the wind an earthquake; but the Lord was not in the earthquake: 12 And after the earthquake a fire; but the Lord was not in the fire: and after the fire a still small voice. 13 And it was so, when Elijah heard it, that he wrapped his face in his mantle, and went out, and stood in the entering in of the cave. And, behold, there came a voice unto him, and said, What doest thou here, Elijah?”

The Lord was not in the earthquake or fire or wind but he was in the “still small voice.”

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