Customer surprised attendant had listened to and retained what she’d told him in past weeks. Customer was tall black youth with pharaoh beard (green tea latte with almond milk) and companion (vanilla latte with honey). Customer in before picking up son from cello lesson: medium breve, everything bagel with cream cheese. Customer going to Defender’s game. Customer startled not to have known of Columbia disaster — how could he have missed it? Did you see that blue motorcycle just now? said customer. Must have tore through here at 70, 80 miles an hour, my god! Customer said drinking water gave him bad breath. Customer said that people didn’t engage with The Process enough: too often, when they had a grievance with a state or corporate entity, their instinct was to adopt “revolutionary” tactics and language rather than going through accepted channels.

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